SUMMARY OF SCHEDULES TO MODEL IT SERVICES AGREEMENT
Schedule 2.1 (Services Description) HTML Version : PDF Version
Specifies the Services (including any Deliverables) that the Authority is seeking to procure and that are to be provided under the Agreement by the Contractor.
Schedule 2.2 (Service Levels) HTML Version : PDF Version
Specifies the Service Levels, the mechanism by which Service Failures will be managed and the performance monitoring and reporting regime.
Schedule 2.3 (Standards) HTML Version : PDF Version
Specifies the standards to apply (and with which the Contractor will comply as appropriate) in the provision of the Services.
Schedule 2.4 (Continuous Improvement) HTML Version : PDF Version
Sets out any specific obligations related to improving the value for money of the Services over the contract term as well as the general service improvement provisions set out in clause 14 of the Agreement.
Schedule 2.5 (Security Requirements and Plan) HTML Version : PDF Version
Specifies the security principles to be applied in providing the Services and to set out the key elements of, and the procedure for further developing, the security plan for the Services.
Schedule 2.6 (Insurance Requirements) HTML Version : PDF Version
Sets out the specific requirements in relation to the insurances that the Contractor is required to maintain and their cover levels.
Schedule 3 (Authority Responsibilities) HTML Version : PDF Version
Sets out the agreed responsibilities of the Authority in addition to Authority obligations specified in the main clauses.
Schedule 4.1 (Technical Solution) HTML Version : PDF Version
Sets out the detail of "how" the Services will be provided in order to meet the Services Description. Reflects the Services Description and should be subordinate to it (see clause 1.5 of the Agreement).
Schedule 4.2 (Commercially Sensitive Information) HTML Version : PDF Version
Identifies the Contractor's Confidential Information that is genuinely commercially sensitive and may, therefore, be exempted from disclosure under the Freedom of Information Act.
Schedule 4.3 (Notified Sub-contractors) HTML Version : PDF Version
Sets out a list of Sub contractors to the Contractor and the scope of the sub-contracting in respect of each of the Sub contractors. The list may only be amended in accordance with the Change Control Procedure.
Schedule 5.1 (Software) HTML Version : PDF Version
Lists (where possible) the software to be provided as part of the solution and provision of the Services and separates the various elements into Specially Written Software, Contractor Software and Third Party Software.
Schedule 5.2 (Licence Terms) HTML Version : PDF Version
Sets out the licence provisions applicable to the Specially Written Software, Contractor Software, Third Party Software, Project Specific IPR and the Contractor's Background IPR.
Schedule 5.3 (Escrow Terms) HTML Version : PDF Version
Sets out advice and guidance on the Escrow Agreement that the Contractor will enter into with the Authority and a third party Escrow Agent in accordance with the provisions of clause 39 of the Agreement.
Schedule 6.1 (Implementation Plan) HTML Version : PDF Version
Sets out the Outline Implementation Plan produced by the Contractor to satisfy whatever critical milestone dates are provided by the Authority and sets out the procedure for the development by the Contractor of more detailed versions of the Implementation Plan.
Schedule 6.2 (Testing Procedures) HTML Version : PDF Version
Details the requirements and procedures necessary for the conduct of the Testing Procedures in respect of receipt of the Services and Deliverables.
Schedule 7.1 (Charges and Invoicing) HTML Version : PDF Version
Sets out when Charges from the Authority to the Contractor fall due and the detail of how those Charges due are to be calculated.
Schedule 7.2 (Payments on Termination) HTML Version : PDF Version
States the figure or formula for calculating the compensation payment in the event that the Authority terminates for convenience or where the Contractor terminates in the event of Authority default .
Schedule 7.3 (Value for Money) HTML Version : PDF Version
Establishes the value for money provisions governing the Agreement. In particular it sets out the various mechanisms for ensuring that the Agreement provides the Authority with value for money throughout the Term.
Schedule 7.4 (Financial Distress) HTML Version : PDF Version
Sets out the terms and conditions for dealing with Contractor financial distress in business critical or major projects. It should set out the circumstances giving rise to financial distress and the steps which the Authority can take in response.
Schedule 7.5 (Financial Model) HTML Version : PDF Version : Excel Spreadsheet
Details the provisions applicable to the Financial Model and the associated provisions on open book accounting. In particular it will specify how the Financial Model will be held, how it can be changed and a description of the types of thing it should contain for change control purposes.
Schedule 8.1 (Governance) HTML Version : PDF Version
Sets out the principles, procedures, roles and responsibilities for managing the Agreement and managing the relationship between the parties.
Schedule 8.2 (Change Control Procedure) HTML Version : PDF Version
Sets out the procedure that must be followed for proposing and agreeing amendments (i.e. variations, additions or deductions) to the Agreement.
Schedule 8.3 (Dispute Resolution Procedure) HTML Version : PDF Version
Specifies a procedure for the escalation and resolution of disputes between the parties which meets the Authority's objectives and maximises the likelihood of disputes being resolved quickly and with the minimum interruption to the Services or to the Authority's activities.
Schedule 8.4 (Records Provisions) HTML Version : PDF Version
Sets out the requirements for the reports to be kept in relation to the performance and management of the Services.
Schedule 8.5 (Exit Management) HTML Version : PDF Version
Sets out how exit from the Agreement (whether on expiry of the Term, termination or otherwise) is to be managed. The guiding principle is that the exit management should cause minimum disruption to the Authority and where service provision is transferred, that transfer should be seamless.
Schedule 8.6 (Business Continuity and Disaster Recovery Provisions) HTML Version : PDF Version
Sets out the Authority's requirements in relation to business continuity, including the requirement on the Contractor to develop, review, test and maintain a business continuity plan and as a subset a disaster recovery plan.
Schedule 9.1 (Staff Transfer) HTML Version : PDF Version
Sets out the parties' obligations relating to any employees whose employment transfers (as a result of the signature or operation of the Agreement or as a result of termination of the Agreement) pursuant to the Employment Regulations.
Schedule 9.2 (Terms and Conditions of Services Employees) HTML Version : PDF Version
Enables the Authority to comply with its obligations under the Workforce Code which requires local authorities and best value authorities to ensure that any new employees recruited by the Contractor to work alongside any employees who transfer from the Authority to the Contractor under the Employment Regulations are employed on no less favourable terms and conditions.
Schedule 9.3 (Key Personnel) HTML Version : PDF Version
Identifies those individuals employed or engaged by the Contractor who are vital to the successful provision of the Services.
Schedule 10 (Guarantee) HTML Version : PDF Version
Sets out the standard terms and conditions of the Guarantee to be entered into by an institution guaranteeing the obligations of the Contractor under the Agreement (typically this will be the Contractor's parent company or the ultimate holding company of the Contractor's group).